About the Role

We are looking for a proactive and customer-focused Technical Support Executive to join our IT team. The ideal candidate will provide first-level technical support to employees, troubleshoot hardware and software issues, and ensure smooth day-to-day IT operations. The role requires strong problem-solving skills, technical knowledge, and the ability to deliver excellent user support.

Key Responsibilities

Provide technical support to end users for hardware, software, network, and system-related issues.
Install, configure, and maintain desktops, laptops, printers, and other IT equipment.
Troubleshoot operating system, application, email, and connectivity issues.
Manage user accounts, passwords, and access permissions.
Monitor and resolve IT support tickets within defined service levels.
Coordinate with vendors and external service providers for equipment maintenance and issue resolution.
Assist in setting up systems for new employees and decommissioning assets for exiting employees.
Maintain IT inventory, asset records, and documentation.
Support basic network troubleshooting, including LAN, Wi-Fi, VPN, and internet connectivity.
Ensure compliance with IT security policies and data protection standards.
Provide remote support to users whenever required.
Document recurring issues and recommend process improvements.

Qualifications

Bachelor's degree or Diploma in Computer Science, Information Technology, or a related field.
1–3 years of experience in IT Helpdesk or Technical Support.
Certifications such as CompTIA A+, Microsoft, ITIL, or CCNA are an added advantage.

Required Skills

Strong knowledge of Windows operating systems and Microsoft Office 365.
Basic understanding of networking concepts (TCP/IP, DNS, DHCP, LAN/WAN).
Experience with Active Directory and user account management.
Familiarity with ticketing systems and remote desktop tools.
Knowledge of printer and peripheral device troubleshooting.
Excellent analytical and problem-solving abilities.
Strong communication and interpersonal skills.
Ability to prioritize multiple tasks and work under pressure.
Customer-centric approach with a positive attitude.

Preferred Skills

Experience supporting cloud-based applications.
Basic knowledge of cybersecurity best practices.
Experience with IT asset management tools.
Understanding of endpoint security solutions.

What We Offer

Competitive salary and benefits.
Professional growth and learning opportunities.
Collaborative and supportive work environment.
Exposure to modern IT infrastructure and technologies.